Blank postage labels are bought, printed on my Epson printer and stuck on each disk by hand. Then I put them in plastic cases, box them up in boxes supplied by the United States Post Office and place packaging materials around the contents. Every Christmas I collect all the junk mail catalogs we get and various packing materials from stuff we get in the mail to wrap the items up. It's a great way to recycle and save money at the same time.
Then orders are shipped using PayPals online shipping modules. Instead of renting a machine from Stamps.com "the ink is super expensive" or going to the post office, PayPal turned out to be the most secure and affordable way to accept payments. After everything is safely boxed up we give them to the mail person each day for delivery. Sometimes if an order is super expensive or is a rush order I take them about a mile away in our van to the local shipping company that accepts all kinds of boxes, from UPS, FedEx and the USPS.
We have a really good success rate in packages arriving to their destinations. Maybe one in every 200 orders has a shipping issue. It's a track record I'm pretty proud of! With our video downloads, our success rate is a little less. Maybe one in every 25-30 downloads has problems, usually because of the customers slow internet connections. So if you're about to buy a tutorial keep in mind that slow connections are a common problem. But if you do have a problem just let me know and I can give a few tips. Plus we also have the tutorials on disk and can always send them that way.
If you should have any questions or issues about anything, just use the contact form on this site. I always reply to any business issues before any others, and most likely you'll hear back from me the same or next day.