Hello, I'm Marc and that's my son AJ. I've been making web sites for stop motion and clay animation since the year 2000. This online shop is the way I fund the largest community site http://www.animateclay.com and Zombie Pirate Tales is also a direct result of the loyal customers I've had since the beginning. So for that I want to thank everyone who has supported us for so long.
I am the only employee that works on the Stop Motion Store, and the amount of space the business takes up fills three cabinets and one desk where my computer sits. When we sell DVD's and CD's I actually copy the files onto them myself with a five-compartment duplication machine. More recently I've acquired our Wanhao i3 Duplicator 3-D printer to create our Bend-D's armature kits. This part of our business is growing and I plan to add more soon!</td>
When we sell a DVD, labels are bought, printed on my Canon printer and stuck on each disk by hand. Then I put them in plastic cases, box them up in boxes supplied by the United States Post Office and place packaging materials around the contents. Every Christmas I collect all the junk mail catalogs we get and various packing materials from stuff we get in the mail to wrap the items up. It's a great way to recycle and save money at the same time. Then orders are shipped using PayPals online shipping modules. PayPal turned out to be the most secure and affordable way to accept payments. After everything is safely boxed up we give them to the mail person each day for delivery. Sometimes if an order is super expensive or is a rush order I take them about a mile away in our van to the local shipping company that accepts all kinds of boxes, from UPS, FedEx and the USPS.
We have a really good success rate in packages arriving to their destinations. Maybe one in every 200 orders has a shipping issue. It's a track record I'm pretty proud of! With our video downloads, our success rate is a little less. Maybe one in every thirty downloads has
problems, usually because of the customers slow internet connections. So if you're about to buy a tutorial keep in mind that the downloads can take a while. If you do have a problem just let me know and I can give a few tips. Plus we also have the tutorials on disk and can always send them that way. If you should have any questions or issues about anything, just use the contact form on this site.
I always reply to any business issues before any others, and most likely you'll hear back from me the same or next day.
Thanks for visiting our site and I hope that what we have to offer helps make it more convenient for you to find your stop motion supplies!